Cancellation Policy

We can cancel or suspend your account at any time on written notice to you. Such termination will be effective at the end of your then-current paid-up subscription period. We may also cancel or suspend your account immediately if, in our sole discretion:

1. You have committed a material or persistent breach of these Terms or any other terms applying to your use of the PayPlus Services;
2. We consider that provision of the PayPlus Services, or use of them, in your territory or jurisdiction will or is likely to breach any applicable law;
3. We decide to withdraw the PayPlus Services from your territory or jurisdiction altogether.

You are entitled to cancel your account with PayPlus at any time. You may cancel your account by following the prompts when you are logged into your account through the Apps or the Website. If you cancel your account before the end of your current paid up month or year, your cancellation will take effect immediately and you will not be entitled to any refund of Fees paid in advance (unless we agree otherwise).

If your account is cancelled, your account will be deactivated and all of your rights granted under these Terms will immediately come to an end (except to the extent that it is necessary for them to continue in respect of our ongoing storage of your data up to the date of permanent deletion). We are not liable for any loss or damage following, or as a result of, cancellation of your account, and it is your responsibility to ensure that any content or data which you require is exported, backed-up or replicated before cancellation.

Fees and taxes

The fees charged for use of the PayPlus Services are set out on the Website (or as notified to you in the case of some exclusive plans) (“Fees”) and are subject to change. We can change the Fees, and/or introduce new pricing packages and terms, at any time by giving you 30 days’ prior notice (by email to your Primary Admin or by displaying a message the next time you use the PayPlus Services). The new Fees or pricing/package terms will apply to you from expiry of that notice, unless you choose to cancel your account before the changes take effect. Also, the new Fees will apply to you immediately if you choose to change your plan/package (or if you reactivate your plan after cancellation). Fees are charged in advance on a monthly or annual basis and are non-refundable, including if you only use part of a month or year’s subscription for the PayPlus Services. Unless required by law, we will not provide refunds in connection with the PayPlus Services. A valid credit card number is required for paying all Fees.

If you are late in paying any Fees, we may charge a late fee of the greater of NZ$20 (excluding GST, if any) or up to 1.5% of the unpaid Fees.

All Fees are exclusive of all taxes (other than New Zealand GST, where relevant), and you are responsible for any taxes that may arise. You indemnify and hold PayPlus harmless against any claims by any tax authority for any underpayment of any sales, use, goods and services, value added or other tax or levy, and any penalties and/or interest. If you are required to withhold or deduct tax from the Fees, you will pay PayPlus such additional amounts as are necessary to ensure receipt of the full amount which would have been received but for the deduction.

If you are located outside of New Zealand, then payment of your Fees could incur additional bank fees at the discretion of your bank. Bank fees may be charged for currency conversion and international settlement; and your charge may still be subject to additional fees even if you are being charged by PayPlus in your local currency. If your credit card statement charge differs from your PayPlus invoice, please contact your bank in the first instance. PayPlus is not liable for any additional bank transaction fees that may be charged.

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